FAQ

Frequently Asked Questions

How long does a translation take?

We generally allow for about 1000-2000 words per business day, with a minimum turn-around time of 3 days. This is the equivalent of about 3-5 pages for an average document. We do offer expedited services for which we charge additional rush fees. Even if a document is only one page, completing the translation of it in one day would mean disrupting the planned schedules of both the translator and our company for that day. Additionally, we want to ensure that every translation goes through the proper editing and production process.
As the saying goes, anything is possible. We routinely accomplish translations this size under such time constraints. It is important to remember that in such a case two or more translators will have to be involved which may result in some terminology inconsistencies, and, additionally, in insufficient time for thorough editing. This type of translation is useful when the document is needed for informational purposes only or when an initial draft translation would be acceptable. For any document intended or any kind of future publication or distribution, we highly recommend that you budget ample time for the translation process.

Who performs the translation?

Expert translators. We do not use any kind of translation software or machine translation. We work with our network of more than 4000 translators throughout the country and all over the world. These are experienced individuals who, in addition to translation credentials, have education and/or practical experience in a specific field or fields. In this way, we are able to match the right translator to a given document, based both on the language pair involved and on the subject matter.

How do we ensure an accurate translation?

Every translation undergoes a multistage process, which includes the initial translation of the document by a member of our professional staff; a check by a qualified editor to ensure translation accuracy and a proofreading stage to catch content and formatting errors or omissions.

How do you ensure the confidentiality of documents?

All documents are treated with the highest degree of confidentiality. When requested, we are happy to sign a Confidentiality Agreement.

By what methods can you receive and deliver documents?

We can receive hard copy documents by fax, mail, courier, or overnight service. We can receive electronic documents by e-mail, internet or on CD, flash drive, or other disks.