Alpha Omega Translations Announces Results Of Its 2010 Client Satisfaction Survey
By Alpha Omega Translations | Published: January 15, 2011
Service and Quality was met for 98% of respondents!
Alexandria, VA, January 15, 2010 – Alpha Omega Translations, announces the results of its annual Client Satisfaction Survey.
The survey measured the satisfaction level of Alpha Omega Translations’ client base. The highlights of the survey’s results are:
- 94 % said that the quality of products and services was above average, 4 % rated is high and 2% rated it moderate
- 99 % said that our customer service was well above average
- 98 % said that our professionalism was well above average
- 97 % said our understanding of customers needs was well above average
- 98 % said that Alpha Omega Translations responds to their requests for information in a timely manner
- 96 % said that Alpha Omega Translations understands their initial project needs and is able to adjust to changing needs when necessary
- 100 % said that Alpha Omega Translations understands the importance of and is committed to meeting final project milestones and delivery dates
- 100 % said that Alpha Omega Translations provides them with clear pricing information
- 96 % said that Alpha Omega Translations provides effective technical expertise
Here are some of the comments we received:
“I would recommend AOT to colleagues who needs translation services. Quality of work is excellent and I look forward to working with you again!”
“A HUGE thank you for not only coming through on the last-minute translations, which would be plenty enough, but then to return back to DC greeted by a most wonderful and plentiful gift of delicious chocolates!! What a welcome back! Thank you so much for your generosity and kindness!! We wish you and yours a wonderful Merry Christmas, and thank you again for being such a great partner to work with!”
“We’ve come to a close on our translations for our French publication project and I wanted to take this opportunity to thank you and your translation team for all your hard work and diligence. We all really enjoyed working with AlphaOmega and appreciate your professionalism and patience throughout the project, especially on the invoicing end. We’re currently applying for funding to continue producing additional issues of our French publications and we hope to continue working with you on future translations.”
“Please allow me to take this opportunity to thank you and your international translator team for the outstanding support you provided to our recent seminar in Gaborone, Botswana. The support you provided in translating our daily Rapporteur Summaries and our End-of-Seminar Academic Summary was an important part of the overall success of the seminar. Our organization seeks the most capable professionals available to act as translators for our Seminars. We knew we could count on members of your team to give us the best translations possible. Your organization’s responsiveness and dedication were exemplary. I deeply appreciate your support. I sincerely wish you great success in your future endeavors and again thank you for your assistance in this very worthwhile initiative. We hope you are able to continue your participation on our team in future Seminars or activities.”
“I have dealt with Alpha Omega Translations since October 1, 201007, during which time they had provided my business with excellent support in the areas of document translation and language consulting. Their work has been a major factor in our project success, helping us obtain foreign language translations of excellent quality in a timely manner. I can confidently recommend Alpha Omega Translations as a solid and reliable supplier of foreign language translations and experts in their field.”
“I want to express our deep appreciation to you and your staff of translators for your dedicated efforts and the good work you did for both our Symposiums. With very little advanced notice you were able to meet our deadlines and thus we were able to provide facilitators, guest speakers and participants with the translated material they needed. The dedication and professionalism exhibited by you and your staff helped ensure the success of both events. We look forward to working with you in the future.”
“I want to express our deep appreciation to Alpha Omega Translations for their dedicated efforts in the past weeks. Their assistance in providing timely and high-quality translations from English to French contributed to the successes of our project. I particularly appreciated the quick turnaround of their staff, which allowed us to meet our deadlines and provide our clients with valuable take-home materials in their native language. I can confidently recommend Alpha Omega Translations as a solid and reliable supplier of foreign language translations, and experts in their fields. We look forward to continuing to work with them on our upcoming projects.”
“I tried another translation company because they gave me a much lower quote on a project and we received a poor translation, which cost my company more money to fix the translation. It just goes to show you get what you pay for!”
For an overview of our translation expertise, visit our media and marketing translation page.